I don’t want to go off topic here, but now I’m compelled to tell this story.
The sprinkler system was monitored by three DMP XR-200 security panels and one DMP XR-500 security panel (now mine). The keypad bus on one of the XR-200 panels had faulted, so the panel could no longer communicate with any of the keypads on the bus. Anyways, the facilities manager decides to pull the battery cables and disconnect AC power at the terminals (poor decision) in order to restart the system.
As soon as the battery was pulled, the security guard who was on site gets a call from the monitoring service. Since the system could not be put in test without the keypads, for the next 15 minutes the guard’s phone was flooded with calls every time anything was connected or disconnected from the panel, answered each time with the same response: “BRP Security, yes the maintenance man is here working on it.”
Finally, the panel restarts, manages to raise the keypads on the data bus, and all hell breaks loose. There was a faulty monitoring module on one of the fire risers that had been bypassed for months, which was cleared by the restart. So now we’ve got the “fire alarm” system sounding off in the distance, and “Riser #3” displaying on the keypad. Great. Once again the monitoring service calls, but “the maintenance man is here working on it” wasn’t going to cut it this time.
So the Waukegan Fire Department dispatches a whole fleet of trucks, assuming that a 90 year old facility, covering over 11 acres, with a wooden roof, and with 20,000 gallons of 50:1 gas/oil mix stored on site, is now on fire.
Here’s the conversation between the security guard and the battalion chief on duty at the time, recreated as faithfully as I can remember it:
FD: “Is 230 clear?” (Referring to the 230 address door, the building spanned from addresses 200-300)
Security: “It’s a false alarm. Maintenance tripped it.”
FD: radios ‘nothing showing’
FD: “What address is your fire panel located?”
Security: “We’ve no fire panel here”
FD: “Ya got no panel? How the hell’d we get here?”