Hi guys! I’m Todd, the owner of Buy Fire Alarm Parts. I stumbled across this conversation and hope you don’t mind if I jump in and answer some questions.
I started my company in my partnership with my father about 5 years ago when the economy took a crap and I lost my job as a fire alarm salesman. I was going out of my mind from being unemployed so I gave this a shot. We currently employ over 10 people and operate out of a two story brick building in the heart of Davie’s Western district.
Every panel we purchase from these sources that is not in a sealed factory box is tested, checked and tagged before it leaves our facility. Any panel that does not test out perfect is sent to our repair department, where it is fixed and tested again. Our repair department consists of a electronics engineer who performed quality control for the Navy, and a trained and certified fire alarm technician (my buddy who lost his job around the same time I lost mine).
Unfortunately, as mentioned, sometimes electronics fail. Our customers are primarily fire alarm companies and building owners (that contract fire alarm companies). We sell panels, and we test them, and after they are installed in the field they are required to be certified (NFPA72 Chapter 7) by a licensed fire alarm company. If our customers have any trouble, we ship them out a replacement right away, typically via Next Day Air.
We’re available from 8am to 8pm est, and I have a really friendly sales staff to answer your questions. One of the cool things I have done, is set up the Kayako Help desk system on our site, and I picked up the version with all the bells and whistles and tied it in with our phone system. When a customer calls, a screen pops up on the sales rep’s screen that shows all of their purchases, help tickets, chats, and phone calls. This enables the sales rep to start helping you right away instead of asking you for your information or looking up your account.
In order to pay for all these salaries, parts, and overhead I need to be a profitable company. I do this buy buying things for cheaper than I sell them. It’s true that I may buy a panel for $100 and sell it for $1000, but after I receive that panel I have to test it, repair it, clean it up, take a picture of it, create a description and listing, package it to UPS standards, advertise it, and provide sales and customer support. After all that, what is left is profit, and that is how I keep my doors open. That is good old American Capitalism boys.
We purchase fire alarm equipment from a variety of sources, sometimes ebay, distributors, and wholesale purchases. There seems to be some upset about the fact that I buy things on ebay. Everything I do is on the up and up, and I am putting money into the fire alarm market there. Is it just because you lost an auction to me on ebay? I hate when that happens too. Is there anything more?
I’ll keep an eye on this thread, and I’ll try and answer any questions you post here. I’m going to reply to some of the more obvious ones right now.