Silent Knight 5820XL And Keltron Printer TROUBLES

Fire Alarm Help
1

I have a Silent Knight 5820XL system and it is running great. I am trying to setup the Keltron 90 Series Printer that was purchased for this system. I have it hooked up with a 5824 Module box through a Serial DB9 to DB25 cable. I am getting Printer out of paper trouble signal when system boots. I can turn off the supervision of the printer and the trouble light goes off but I still have no printing. Any information would be great. Thanks so much.

ChapmanComputers

2

Hello ChapmanComputers and welcome to The Fire Panel, Ill let a moderator formally greet you :wink:. So I was thinking, have you placed any paper in the printer 8) .

3

I’m sure he did and is still getting the trouble, so that is why he came on here about it.

For the OP: Have you tried the following?

  1. Tried a different Keltron printer, to check if the paper sensor in the problem printer is faulty?
  2. Connected the problem printer to a test system to see if the trouble shows up?
  3. Tried a different 5824 module?
  4. Made sure the printer is actually compatible with this particular panel?
  5. Everything is programmed properly?

By your description it sounds like you have either a faulty printer or a bad data bus.

4

^(To New Age), Hey you never know :).

(To OP) If anything, before you invest money in this problem at least try to filter the problem by making sure you are using the proper spool of paper, making sure its in the right position, and checking for any broken parts. Maybe you already did this but it doesn’t hurt to double check.

5

Does the printer respond to a power on test?

If the front panel TEST switch is pushed during power up, the printer prints on three lines, the amount of print buffer found, the printer model number, and the type of interface selected, the interface setting selected, and a list of options installed.
A typical power up print may look like this:
Table 2.1 Typical power up printout
8K buffer…VS4295/5
Interface…Serial
Mode…9600, 8, O, 2, #

The interface can be tested by connecting a computer running a terminal program. Match the baud rate, parity, stop bits, handshake, etc. to what is programmed. Data that would go to the printer should show up on the screen if the interface is working and the connection is good.