Good day, can anyone help me with this trouble message “Extra Card in The System”? that come into view after reload system simplex 4100…
Welcome to The Fire Panel forums.
On a Simplex 4100 system Extra Card In System trouble means there is a circuit board in the system that is not in the program. Many times this happens when an archived version of the program used to make changes is older than the version in the panel. This happens when a tech makes changes or additions to a panel and does not save those changes to a CD in the panel or on a district office server for other techs to use in the future. It is important to compare the job information in the panel to what is in the computer to make changes. If the information does not match, find out why before making changes and loading the panel.
Assuming this is a 4100 Classic or 4100+ compare the addresses of the hardware cards in the system to the hardware list in the program. I think the extra card address may be in the trouble history. Find what was added. Then attempt to locate the tech who made the changes or research any records in the office of what was done.
This is exactly the situation that caused UL to require on site storage of program files and led to the compact flash memory cards on 4100U and 4100ES.
Good day…I try to reload config file, but it will not use…I upload log file my trouble may be anybody understands what I can do for troubleshooting them? I think all trouble has happened because of not normal work power supply??
ENTRY 156 2:02:03 pm SUN 10-JUL-16 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 157 2:06:03 pm SUN 10-JUL-16 HARDWARE RESET IN
PROGRESS
ENTRY 158 6:36:25 am SAT 17-JUN-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
ENTRY 159 3:01:20 pm SUN 18-JUN-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
ENTRY 160 7:05:04 am FRI 23-JUN-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
ENTRY 161 6:36:59 am MON 26-JUN-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
ENTRY 162 4:05:31 pm SUN 02-JUL-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
9------------------
Service Port
Page 15
Report 2 : Trouble Historical Log 7:39:11
am SUN 17-SEP-17
ENTRY 163 7:54:58 am SUN 10-SEP-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
ENTRY 164 7:55:08 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 165 7:56:32 am SUN 10-SEP-17 WARM START
TROUBLE POINT ABNORMAL
ENTRY 166 7:56:42 am SUN 10-SEP-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
ENTRY 167 7:56:43 am SUN 10-SEP-17 CARD 2, IDNET CARD (250
POINTS)
IDNet CHANNEL FAILURE ABNORMAL
ENTRY 168 7:56:43 am SUN 10-SEP-17 CARD 2, IDNET CARD (250
POINTS)
IDNet CHANNEL INITIALIZATION TROUBLE
ENTRY 169 7:56:46 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 170 7:57:16 am SUN 10-SEP-17 EXTRA CARD IN THE SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 171 7:57:18 am SUN 10-SEP-17 CARD 4, 2120/RS232
INTERFACE
2120/RS232 Interface PORT A ABNORMAL
ENTRY 172 7:57:20 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 173 7:58:45 am SUN 10-SEP-17 HARDWARE RESET IN
PROGRESS
Service Port
Page 16
Report 2 : Trouble Historical Log 7:39:12
am SUN 17-SEP-17
ENTRY 174 8:01:27 am SUN 10-SEP-17 HARDWARE RESET IN
PROGRESS
ENTRY 175 8:03:29 am SUN 10-SEP-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
ENTRY 176 8:03:31 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 177 8:03:36 am SUN 10-SEP-17 WARM START
TROUBLE POINT ABNORMAL
ENTRY 178 8:03:47 am SUN 10-SEP-17 CARD 2, IDNET CARD (250
POINTS)
IDNet CHANNEL FAILURE ABNORMAL
ENTRY 179 8:03:47 am SUN 10-SEP-17 CARD 2, IDNET CARD (250
POINTS)
IDNet CHANNEL INITIALIZATION TROUBLE
10ENTRY 180 8:03:49 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 181 8:04:20 am SUN 10-SEP-17 EXTRA CARD IN THE SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 182 8:04:25 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 183 8:04:47 am SUN 10-SEP-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
ENTRY 184 8:04:48 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 185 8:05:18 am SUN 10-SEP-17 HARDWARE RESET IN
PROGRESS
Service Port
Page 17
Report 2 : Trouble Historical Log 7:39:14
am SUN 17-SEP-17
ENTRY 186 8:07:31 am SUN 10-SEP-17 WARM START
TROUBLE POINT ABNORMAL
ENTRY 187 8:07:41 am SUN 10-SEP-17 CARD 2, IDNET CARD (250
POINTS)
IDNet CHANNEL FAILURE ABNORMAL
ENTRY 188 8:07:42 am SUN 10-SEP-17 CARD 2, IDNET CARD (250
POINTS)
IDNet CHANNEL INITIALIZATION TROUBLE
ENTRY 189 8:07:45 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 190 8:08:05 am SUN 10-SEP-17 CARD 1, SYSTEM POWER
SUPPLY
DEPLETED/MISSING BATTERY TROUBLE
ENTRY 191 8:08:10 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 192 8:08:16 am SUN 10-SEP-17 EXTRA CARD IN THE SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 193 8:08:17 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 194 11:39:18 am SUN 10-SEP-17 HARDWARE RESET IN
PROGRESS
ENTRY 195 11:46:48 am SUN 10-SEP-17 CARD 4, 2120/RS232
INTERFACE
2120/RS232 Interface PORT A ABNORMAL
ENTRY 196 11:47:07 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 197 11:49:06 am SUN 10-SEP-17 CARD 1, SYSTEM POWER
SUPPLY
A/C FAILURE TROUBLE
Service Port
Page 18
Report 2 : Trouble Historical Log 7:39:15
am SUN 17-SEP-17
11------------------
ENTRY 198 11:49:11 am SUN 10-SEP-17 WARM START
TROUBLE POINT ABNORMAL
ENTRY 199 11:49:22 am SUN 10-SEP-17 CARD 2, IDNET CARD (250
POINTS)
IDNet CHANNEL FAILURE ABNORMAL
ENTRY 200 11:49:22 am SUN 10-SEP-17 CARD 2, IDNET CARD (250
POINTS)
IDNet CHANNEL INITIALIZATION TROUBLE
ENTRY 201 11:49:31 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 202 11:49:55 am SUN 10-SEP-17 EXTRA CARD IN THE SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 203 11:49:57 am SUN 10-SEP-17 CARD 4, 2120/RS232
INTERFACE
2120/RS232 Interface PORT A ABNORMAL
ENTRY 204 11:49:57 am SUN 10-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 205 7:49:21 pm SUN 10-SEP-17 REMINDER - TROUBLE(S)
EXIST IN SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 206 5:28:57 am MON 11-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 207 1:29:00 pm MON 11-SEP-17 REMINDER - TROUBLE(S)
EXIST IN SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 208 4:57:57 pm MON 11-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
Service Port
Page 19
Report 2 : Trouble Historical Log 7:39:16
am SUN 17-SEP-17
ENTRY 209 12:58:00 am TUE 12-SEP-17 REMINDER - TROUBLE(S)
EXIST IN SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 210 4:58:39 pm THU 14-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 211 12:58:42 am FRI 15-SEP-17 REMINDER - TROUBLE(S)
EXIST IN SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 212 5:06:43 pm FRI 15-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 213 1:06:46 am SAT 16-SEP-17 REMINDER - TROUBLE(S)
EXIST IN SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 214 2:56:26 am SAT 16-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
ENTRY 215 10:56:28 am SAT 16-SEP-17 REMINDER - TROUBLE(S)
EXIST IN SYSTEM
TROUBLE POINT ABNORMAL
ENTRY 216 7:18:27 am SUN 17-SEP-17 TROUBLES ACKNOWLEDGED AT
MAIN PANEL
TROUBLE HISTORICAL LOG REPORT COMPLETED
Help please))
In looking at the history the only events I see since Sunday September 10 is the trouble reminder saying that there is still a trouble in the system. Before that I do see a lot of AC Fail troubles. Either the mains voltage was unstable or there was a problem with the power supply or even a loose connection in the AC mains wiring. I wondered about the warm starts until I saw the battery depleted trouble. That indicates the battery was 19 volts or lower. That voltage shift to the circuit boards that can lock them up. After a warm start the IDNet will go through an initialization. That is normal. I also see several RS232 port A troubles. What is connected to port A?
I am being as helpful as I can but it is difficult to do this troubleshooting at a distance. Have you contacted Tyco Safety Products tech support on this?
Thank’s very much, really helpful information, will try to do anything with power supply (find battery and change her)
Unfortunately we don’t have tech support contract with TYCO Safety…on 4 card nothing as it…on 5 phone card…can’t attach screen with systems card view((
Ola
Tudo bem?
Encontrei essa mesma falha,
CARD 2 idnet+ card
EXTRA DEVICE.
Voce conseguiu corrigir? Se sim. Poderia me auxiliar???
Ola
Tudo bem?
Encontrei essa mesma falha,
CARD 2 idnet+ card
EXTRA DEVICE.
Voce conseguiu corrigir? Se sim. Poderia me auxiliar??
Muito obrigado!
Brad is no longer with us.